BILLING POLICY

Effective Date: April 21, 2026
Last Updated: April 21, 2026

This Billing Policy ("Policy") governs the fees, invoicing, payment obligations, and related billing matters for services, software, subscriptions, integrations, support, and other offerings provided by SYBR, LLC ("SYBR," "we," "our," or "us"). By purchasing, subscribing to, or using our services, you agree to this Policy. If you do not agree, you must not use our services.

1. ACCEPTANCE OF BILLING TERMS

By purchasing or using any SYBR service, software, subscription, or related offering, you acknowledge that you have read, understood, and agreed to be bound by this Billing Policy, together with any applicable agreement, order form, statement of work, proposal, or contract entered into with SYBR.

2. FEES

Customer agrees to pay all fees, charges, and other amounts due for the services, software, subscriptions, integrations, support, or other offerings provided by SYBR, as outlined in the applicable invoice, proposal, order form, statement of work, exhibit, or written agreement. All fees are stated and payable in U.S. dollars unless otherwise specified in writing.

3. PAYMENT TERMS

All invoices are due upon receipt unless otherwise expressly stated in writing by SYBR. Payment is expected immediately upon issuance of an invoice. Any amount not paid when due shall be considered past due.

SYBR reserves the right to apply payments to any outstanding balance in the order determined by SYBR.

4. LATE PAYMENTS

If Customer fails to make payment when due, without limiting any other rights or remedies available to SYBR:

(a) SYBR may charge interest on the past due amount at a rate of 5% per month, calculated daily and compounded monthly, or the maximum rate permitted by applicable law, whichever is lower;

(b) Customer shall reimburse SYBR for all costs incurred in collecting overdue amounts, including but not limited to attorneys’ fees, court costs, administrative costs, and collection agency fees; and

(c) if the failure to pay continues for ten (10) days or more, SYBR may suspend access to any portion or all services, software, accounts, subscriptions, or support until all outstanding amounts are paid in full.

5. NO OFFSET OR DEDUCTION

All amounts payable to SYBR shall be paid in full without offset, deduction, withholding, or counterclaim, unless required by law.

6. TAXES

All fees and charges are exclusive of taxes unless otherwise stated. Customer is responsible for all sales, use, excise, value-added, and other similar taxes, duties, levies, or governmental charges of any kind imposed in connection with SYBR’s services, other than taxes imposed on SYBR’s net income.

7. BILLING DISPUTES

If Customer believes an invoice contains an error, Customer must notify SYBR in writing within ten (10) days of the invoice date, providing reasonable detail regarding the nature of the dispute. Failure to notify SYBR within that period constitutes acceptance of the invoice.

Any undisputed portion of an invoice must still be paid when due.

8. SUSPENSION OF SERVICES

SYBR reserves the right to suspend or restrict access to services, software, support, integrations, or deliverables if any invoice remains unpaid past its due date. Suspension of services does not waive Customer’s obligation to pay amounts due, including any continuing fees, accrued interest, or collection costs.

9. COLLECTION RIGHTS

If an account becomes delinquent, SYBR may pursue all remedies available at law or in equity to collect unpaid amounts. Customer agrees to be responsible for all reasonable costs associated with collection of overdue balances.

10. REFUNDS

Except as otherwise expressly stated in a written agreement signed by SYBR, all fees paid are non-refundable. Partial use, non-use, early termination, or suspension of services does not entitle Customer to a refund, credit, or prorated adjustment.

11. SUBSCRIPTIONS AND RECURRING SERVICES

For subscriptions, recurring services, or ongoing support arrangements, Customer authorizes SYBR to invoice on a recurring basis in accordance with the applicable agreement, proposal, or service plan. Customer remains responsible for all charges incurred until the applicable service is terminated in accordance with the governing agreement.

12. USAGE-BASED AND ADDITIONAL FEES

If Customer’s pricing includes usage-based charges, per-load charges, per-integration charges, support fees, implementation fees, onboarding fees, or other variable charges, Customer agrees to pay such amounts as invoiced by SYBR based on the applicable service usage, network footprint, integrations, or agreed pricing structure.

13. AUDIT RIGHTS AND RECORDS

To the extent applicable to usage-based, transaction-based, or volume-based billing, Customer agrees to maintain complete and accurate records sufficient to verify amounts owed to SYBR during the term of the parties’ agreement and for a period of two (2) years thereafter.

Upon reasonable prior notice, SYBR may inspect and audit such records solely for the purpose of verifying billing accuracy. If an audit reveals an underpayment, Customer shall promptly pay the deficiency together with applicable interest. If the underpayment equals or exceeds 10% for any audited period, Customer shall also reimburse SYBR for the reasonable cost of the audit.

14. CHANGES TO FEES OR BILLING TERMS

SYBR reserves the right to modify pricing, billing practices, invoicing procedures, or this Billing Policy at any time, subject to any written agreement then in effect. Updated terms will become effective upon posting to our website or upon written notice, unless otherwise stated.

15. GOVERNING LAW

This Billing Policy shall be governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law principles.

16. CONTACT INFORMATION

For questions regarding billing, invoices, or this Billing Policy, contact us at:

SYBR, LLC
info@sybr.org
1 Center Square Suite 203A Hanover, PA 17331

This Policy is provided online for convenience and general reference. A printed copy of this Policy may be obtained by contacting SYBR at info@sybr.org. In the event of a conflict between this online Policy and a fully executed written agreement between SYBR and a customer, the executed written agreement shall control.