Effective Date: April 21, 2026
Last Updated: April 21, 2026
This Electronic Communications and Notifications Policy ("Policy") governs how SYBR, LLC ("SYBR," "we," "our," or "us") sends notifications, alerts, operational messages, billing messages, account messages, and other communications by email, text message (SMS), in-app notification, push notification, and other electronic means in connection with our applications, platforms, software, websites, and related services (collectively, the "Services").
By subscribing to, accessing, or using the Services, you and, where applicable, the company or organization you represent ("Customer"), acknowledge and agree to this Policy.
1. PURPOSE OF THIS POLICY
SYBR may send electronic communications in order to operate the Services, support Customer accounts, facilitate business workflows, provide alerts, and communicate service-related information.
This Policy explains the categories of communications SYBR may send, when users may be automatically enrolled in notifications, how notification preferences may be managed, and the responsibilities of Customers and users.
2. CATEGORIES OF COMMUNICATIONS
SYBR may send the following categories of communications:
(a) Service and Account Notifications
These include messages related to account access, authentication, password resets, security alerts, billing notices, invoice notices, payment confirmations, subscription changes, service interruptions, maintenance notices, policy updates, compliance notices, and other messages necessary to administer, maintain, secure, or support the Services.
(b) Operational and Business Notifications
These include messages related to Customer operations and use of the Services, including load activity, tracking events, dispatch events, workflow updates, system alerts, integration notices, task notifications, operational exceptions, assignment notices, settlement notices, financial workflow notices, and other business-process communications generated through or in connection with the Services.
(c) Customer Support Communications
These include responses to support requests, onboarding communications, implementation communications, troubleshooting updates, and similar service-related correspondence.
(d) Optional Product or Service Updates
From time to time, SYBR may send optional product, feature, or service-related updates by email. Any such communications will be handled in accordance with applicable law and applicable opt-out requirements.
3. AUTOMATIC ENROLLMENT FOR SERVICE AND BUSINESS NOTIFICATIONS
By subscribing to the Services, Customer agrees that SYBR may send service, account, operational, and business notifications to:
Such communications may be sent by email, SMS/text message, in-app notification, push notification, or other available communication channels, as applicable to the Services and the user’s role.
Customer acknowledges and agrees that these communications are an expected and integral part of the Services and may be necessary for account administration, operational performance, service delivery, security, billing, support, and related business operations.
4. CUSTOMER AUTHORITY AND RESPONSIBILITY
Customer represents and warrants that:
Customer is responsible for promptly updating contact information and user assignments to ensure that communications are sent only to appropriate recipients.
5. OPTIONAL PRODUCT OR SERVICE COMMUNICATIONS
SYBR’s automated communications are intended primarily for service-related, account-related, billing-related, operational, and business purposes.
SYBR does not treat a Customer’s subscription to the Services, by itself, as consent for all users to receive promotional text messages. If SYBR offers optional product, feature, or service updates by email or other channels, those communications will be handled separately from required service and business notifications and, where applicable, will include appropriate unsubscribe or opt-out mechanisms.
6. EMAIL COMMUNICATIONS
SYBR may send emails related to the Services, including service notices, operational notifications, support responses, billing notices, and optional product or service updates.
(a) Service-Related Emails
Service-related emails, account emails, billing emails, and operational/business emails may be sent as part of the Services and may continue as necessary to operate, secure, support, and administer the Services.
(b) Optional Emails
Recipients may opt out of optional product or service update emails by using the unsubscribe mechanism included in the message or by contacting SYBR using the contact information below. Opting out of optional emails does not prevent SYBR from sending non-optional service-related or business-related emails.
7. TEXT MESSAGE (SMS) COMMUNICATIONS
Where mobile numbers are provided to SYBR by Customer or by users, SYBR may send text messages related to account activity, operational workflows, service alerts, security events, billing matters, dispatch matters, tracking events, exception handling, and other business-related notifications connected to the Services.
Message frequency may vary based on account activity, workflow volume, system events, and user roles. Message and data rates may apply depending on the recipient’s carrier or mobile plan.
SYBR does not guarantee message delivery, message timing, or carrier availability.
8. TEXT MESSAGE NOTICES AND OPT-OUTS
SYBR may send automated text messages for operational, account, billing, security, workflow, dispatch, tracking, exception, and other business-related communications connected to the Services. These messages are intended to support service delivery and business operations and are not promotional or marketing text messages.
Recipients may opt out of automated text messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, or by using another reasonable opt-out method made available by SYBR. After an opt-out request is received, SYBR may send a one-time confirmation message.
If a recipient opts out of text messages, SYBR may provide operational, account-related, billing, security, or urgent business notices through other channels, including email, in-app notifications, push notifications, or designated company contacts. Customer is responsible for maintaining accurate alternate contact methods and designated recipients for required business communications.
Customer acknowledges that certain operational and account notices are necessary to the delivery and administration of the Services, and Customer is responsible for maintaining at least one valid communication channel through which such notices can be received.
9. OPTIONAL AND REQUIRED NOTIFICATIONS
Where the Services provide notification settings or preference controls, users and Customers may manage optional notification preferences through the applicable settings.
Some notifications are optional and may be disabled. Other notifications may be mandatory or operationally necessary and may remain enabled to support the functionality, security, compliance, administration, or delivery of the Services.
10. NO GUARANTEE OF RECEIPT
Delivery of electronic communications depends on third-party systems and factors outside SYBR’s control, including email providers, spam filters, mobile carriers, operating systems, device settings, internet connectivity, and notification platform availability.
SYBR is not responsible for delayed, blocked, filtered, misdirected, or undelivered communications caused by third-party systems, carrier issues, device settings, or inaccurate contact information.
11. COMPANY-ADMINISTERED NOTIFICATIONS
Customer administrators may have the ability to enable, disable, configure, or assign certain notifications for users within their organization. Customer is solely responsible for how it configures user roles, contact methods, workflow recipients, escalation contacts, and internal notification practices.
12. PROHIBITED USE
Customer and users may not use SYBR’s communication tools or notification features for unlawful, deceptive, harassing, abusive, fraudulent, or unauthorized purposes, including sending messages to persons not properly associated with the Customer’s account or business operations.
13. CHANGES TO THIS POLICY
SYBR may update this Policy from time to time. Any updated version will become effective upon posting unless otherwise stated. Continued use of the Services after the effective date of any revised Policy constitutes acceptance of the updated Policy.
14. CONTACT INFORMATION
For questions regarding this Policy, notification preferences, or opt-out requests, contact:
SYBR, LLC
info@sybr.org
1 Center Square Suite 203A Hanover, PA 17331
This Policy is provided online for convenience and general reference. A printed copy of this Policy may be obtained by contacting SYBR at info@sybr.org. In the event of a conflict between this online Policy and a fully executed written agreement between SYBR and a customer, the executed written agreement shall control.
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